"It's my last one, I really need it back. I already lost four pens today on tourists." In her over-sized black uniform the stern and elderly lady in front of me looks more like a member of the Salvation Army than a volunteer with the Welsh Talyllyn Railway.
Fifteen minutes later I drop the questionnaire in a glass box (curly letters say Thank You for Taking A Ride With Us Today!) and go look for her on the main platform. When I hand her back her pen she gives me the broadest smile I have ever seen.
"Bless you!", she says.
waiving back at people
I don´t know